| 1. | We believe in customer focus in that we: |
» anticipate and understand their needs |
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| 2. | We believe in service excellence in that we: |
| » never compromise service levels » guarantee service levels » resolve service failures |
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| 3. | We believe in administrative excellence in that we: |
| » properly document each transaction » properly document all policies, processes and procedures » constantly audit compliance to above » records house-keeping |
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| 4. | We believe in accountability in that we: |
| » hold people accountable for their actions » think through the consequences of action » know the limits of our authorities and responsibilities |
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| 5. | We believe in performance management in that we: |
| » compare against the best practices in the world » be open to being measured by customers, suppliers, leaders, peers and members |
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| 6. | We believe in process innovation in that we: |
| » continuously measure process outputs » continuously improve process » continuously incorporate the latest technology » challenge current practice |
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| 7. | We believe in transparency and openness in that we: |
| » encourage expression of opinions » encourage leaders to ask for feedback » give employees access to all information that they need to perform |
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| 8. | We believe in our people in that we: |
| » ensure that each member has the competence to ensure his/her job » provide the environment and opportunity for growth and learning » treat all people equally » encourage diversity and expression of thought » provide competitive compensation » provide a working environment of health, safety, and fun |
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| 9. | We believe in a balanced life in that we: |
| » encourage opportunities towards general well-being » encourage activities to preserve our environment |
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| 10. | We believe in teamwork in that we: |
| » encourage lean, flat org. structures for easier and quicker communication » involve concerned teams in problem solving » encourage leadership based on competency rather than position or tenure » encourage communication and coordination across functional boundaries » encourage consultative decision making and networking |
